Home Brew Online

Returns Policy

Can I return my order?
We want you to be 100% happy with your order from Home Brew Online and have total confidence ordering from us. We will accept returns for the usual reasons detailed below. When returning any item to us it is essential to complete our Online Returns Form to enable us to process it as effectively as possible.

What do I do if I receive the wrong item?
Please use our Online Returns Form to inform us of the mistake and we will advise how to return the incorrect item(s) where necessary.

What do I do if my order arrives damaged?
Please use our Online Returns Form to inform us of the damage and we will advise how to return the incorrect item(s) where necessary.

What do I do if my order is faulty when it arrives?
Please use our Online Returns Form to inform us of the fault and we will provide details of how to return the faulty item(s) where necessary.

What do I do if my order develops a fault after it has been used?
Please use our Online Returns Form to inform us of the fault and we will provide details of how to return the incorrect item(s) where necessary. Items can be returned up to 30 days from date of delivery. Orders over the Christmas period can be returned until the end of January.

What do I do if I change my mind about something when it arrives?
Please use our Online Returns Form to inform us that you’ve changed your mind and we will issue a returns number and details of how to return the unwanted item. Items can be returned up to 30 days from date of delivery. Orders over the Christmas period can be returned until the end of January. Items returned due to no fault of our own incur a 10% re-stocking fee. Postage paid for the delivery of your order is non-refundable. Your remaining refund will be credited after the returned goods have been checked over. Please do not return goods which aren’t in their original, re-saleable condition. We won’t send out items to other customers that have been returned and aren’t in perfect condition. Any items returned which are not in perfect, original condition won’t be credited so please ensure adequate packing methods are used.

Can I return my item personally?
If you live nearby and it is more practical to hand deliver an item we can arrange this on an individual basis, please use our Online Returns Form

Who pays the return postage costs?
If the order needs to be returned because of a fault or a mistake on our part then your postage costs will be refunded. We will refund reasonable costs up to the value of 1st Class Royal Mail recorded. If the order is returned because it wasn’t suitable or you changed your mind the postage costs are your responsibility. Returned items are your responsibility until we receive them so please use an appropriate service such as Royal Mail recorded. If an item is going to cost more than £25 to return please let us know as this is our maximum postage credit amount, we will arrange for collection in these circumstances.

How will I know if you have received my returned item?
You will automatically receive a confirmation email when your returned item is received.

How long will my return take to process?
We aim to process your return as quickly as possible and usually complete them within a week. Please allow slightly longer at seasonal peaks.

How will I know when my return is completed?
You will receive an email to update you when your return is completed to let you know either that your replacement product is on its way or that your refund has been processed.